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FAQ

Frequently asked questions about EasyGenie® charts and forms.

Where are EasyGenie products manufactured?

Printing and other production steps take place in two facilities outside of Boston, Massachusetts, U.S.A. 

Who is the publisher?

The publisher of EasyGenie charts and forms is i30 Media Corp., a registered Massachusetts corporation founded by Ian Lamont in 2013. We've been publishing EasyGenie charts and forms since 2016, and also publish the IN 30 MINUTES book series, including the award-winning Genealogy Basics In 30 Minutes by author and professional genealogist Shannon Combs-Bennett. 

How far back do EasyGenie charts go?

The farthest a single EasyGenie chart goes back is 10 generations, which will take some people back to about 1600 on some lines. 

I can trace my ancestors to the 1400s. Why don't you sell charts that can go back that far?

Our 10-generation pedigree chart is about 3 feet tall and nearly two feet wide, folded to 9" by 11" for easy storage and shipping. It is hard to make charts that go back further than 10 generations, as each new generation will double the number of numbered spaces required, greatly increasing the dimensions. For instance, a complete 15-generation chart using standard pedigree layouts would be nearly 100 feet on its longest dimension!

Note that all of our charts have two numbering systems, one for each person (on a 10-generation chart, 1,024 numbers) as well as the chart itself. So you can daisy chain them, for instance, note that chart #1 person #869 connects to chart #2 person #1, and so on.

Can I use EasyGenie forms with a home printer?

EasyGenie has fillable PDF genealogy forms that enable you to type names and dates onto the forms using Adobe Acrobat (Windows/macOS) or Preview (macOS), which can then be printed out on 8.5 x 11 paper.

Why can't EasyGenie fillable PDFs integrate with family trees on Ancestry?

Ancestry's business model is built around control of genealogy data and forcing people to pay for expensive annual subscriptions. The company doesn't like sharing data with other services, and does not permit PDFs from other companies to directly import family tree data stored on Ancestry.com.

What if I export a GEDCOM file from Ancestry? Can I import it into the EasyGenie PDF? 

Adobe (which makes the popular Adobe Reader software for PDFs) does not support direct import of GEDCOM files into PDFs. 

Do you sell PDFs of your 10-generation pedigree chart?

Sorry, we don't sell PDF versions of the 10-generation chart. This chart and other large-format charts range from 17 by 22 inches in size to nearly 2 feet by 3 feet in size, and even if we sold the PDFs very few people have access to printers that can print paper that big!

The genealogy PDFs we do sell are all 8.5 by 11 inches, which home users can print out. 

Why use paper forms when it's so easy to store data on a computer?

We use computers to find and store genealogy information, too. Digital tools are great for capturing, sharing, and scaling large collections of genealogy data. But where they fall short is longevity.

What happens when your computer crashes, or your Ancestry.com subscription lapses? It's easy enough to say "store it in the cloud" or "we have a backup" but as many users of genealogical websites and software tools from previous decades know, such tools may themselves shut down or no longer be supported.

If your data is locked up or wiped clean, years of hard work may be lost forever. 

We are not proposing that people transfer all of their data to paper forms. But our archival-quality forms are perfect for recording core data and research notes that you can refer to for decades to come, can pass down to the next generation, or share with relatives who do not have access to Ancestry or other types of genealogy apps. They also make great gifts for friends who aren't genealogists themselves.

Where is my package?

EasyGenie ships all orders within one business day via the U.S. Postal Service or UPS Ground. Please use the tracking link including in your shipping confirmation to see where your package is.  

Some customers may experience delays or missing packages. In certain locations, the US Post Office is currently experiencing delays owing to COVID-related workforce shortages, limitations on sending parcels by air freight, and a sharp increase in online orders.

If tracking indicate the package was delivered, check to see if the package was left in a different location on your property than usual. Most orders are shipped in a rigid white cardboard envelope, about 10 inches by 12 inches, and may not be able to fit in a normal household mailbox or mail slot.

If you still can't find it, take a few minutes to contact your local post office and ask them if it was held at the office or is still with the carrier for some reason. Use this tool to find the local number for the office

EasyGenie is not responsible for confirmed deliveries that are stolen.    

What is your return policy?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Other restrictions apply. Please visit https://easygenie.org/policies/refund-policy for more details.

Do you ship internationally?

EasyGenie can ship to most countries and territories. Please note that international shipping rates depend upon the weight of the shipment and the service used. Some shipments may be subject to import taxes that the buyer will have to pay. 

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